Cancellation & Refund Policy
Cancellation Policy:
1. Order Cancellation: You have the option to cancel your order within 24 hours of placing it. To cancel your order, please contact our customer support team via email or phone, providing your order details and reason for cancellation. We will initiate the cancellation process and process your refund as per our refund policy.
Refund Policy:
1. Eligibility for Refunds:
- Damaged or Incorrect Products: If you receive a damaged or incorrect product, please contact us within 7 days of receiving your order. We may request photos or other evidence to assess the issue.
- Non-Delivery: If your order does not reach you within the estimated delivery timeframe and tracking information shows no progress, contact us within 7 days of the expected delivery date.
4. Refund Process:
- Once we receive your refund request and confirm eligibility, we will process the refund within 7-14 business days.
- Refunds will be issued to the original payment method used for the purchase.
5. Partial Refunds: In some cases, partial refunds may be offered based on the extent of the issue.
6. Refund Rejection: We reserve the right to reject refund requests that do not meet the eligibility criteria mentioned above.